The controller of personal data on the website www.country.ee is Country OÜ, located at Selja tee 17, 44105 Kunda, Lääne-Viru County, Estonia.

Personal data is used to respond to enquiries and prepare offers, manage customer communication, organise the sale and delivery of products, enter into and perform contracts, and comply with accounting and other legal obligations. The website user’s IP address and other network identifiers are processed to ensure the proper functioning of the website and to collect usage statistics.

The personal data processed may include name, company name, email address, telephone number, location, and information related to an enquiry or order. Data submitted when communicating with customer support is also processed, as well as any information the user has voluntarily provided on the website.

Personal data is processed mainly for the performance of a contract, for taking steps prior to entering into a contract, and for compliance with legal obligations.

Personal data may be transferred to delivery and logistics partners for the purpose of organising product delivery, to IT service providers for ensuring the operation of the website and data hosting, and to accounting service providers. Personal data is not sold or shared with third parties for marketing purposes.

Personal data is stored on the servers of Country OÜ and its service providers. The website is built on the WordPress platform, and hosting services are provided by Zone Media OÜ, which means that data is also stored on the servers of service providers connected to the website platform.

Access to personal data is limited to employees of Country OÜ who use the data to ensure the operation of the website, resolve technical issues, and provide customer support.

Personal data is transferred to authorised processors, including transport service providers and data hosting service providers, on the basis of relevant agreements. Authorised processors are required to apply appropriate safeguards when processing personal data.

Personal data is retained only for as long as necessary to fulfil the purposes for which it is processed. When the use of the website ends, personal data is deleted, unless its retention is required to comply with accounting obligations or to resolve potential disputes.

In matters related to payments and disputes, personal data is retained until the claim has been fulfilled or until the expiry of the relevant limitation period. Personal data required for accounting purposes is retained in accordance with applicable legislation, generally for seven years.

A request for the deletion of personal data may be submitted by email to orders@country.ee. The request will be answered within one month at the latest and, where necessary, the scope and deadline for deletion will be specified.

Disputes related to the processing of personal data are resolved through customer support at orders@country.ee.

The supervisory authority is the Estonian Data Protection Inspectorate (which can be contacted at info@aki.ee.)